TERMS ANTERMS AND CONDITIONS
Below are the Terms and Condition’s (“Blanc Agency LLC”, “Blanc Agency”, “Blancagency.com” “We”, “Us”, “The Designer”). The terms and conditions set forth to manage expectations and outcomes, and protect both you “The Client” and “Blanc Agency.”
It is highly crucial that you (“The Customer”, “The Client”) take time to read through thoroughly and ensure you fully understand these terms and conditions and their significance before you contract Blanc Agency for any project. Please also note that from time to time Blanc Agency may need to alter these terms and conditions & prices without notice.
PAYMENT & REFUND POLICY
“The Client” agrees to pay:
• 50% non-refundable deposit of the quoted amount when project is finally quoted.
• 50% is due when all revisions have been completed and work is verbally approved.
• 100% of the amount must be paid for all orders under $300.
*** If you need a payment plan, please request it after receiving your quote.
Please Read: The project deposit is non-refundable & our TOS serves as your contract and once invoice is paid you are agreeing to all of the terms of service listed here and that were emailed. If a project is canceled by “The Client”, for whatever reason, the deposit will serve as a cancellation fee. In the time “The Client” changes their mind for whatever reason, this deposit is non-refundable and the initial 50% deposit is forfeited and acts as a cancellation fee. There is no refund after labor has been placed into project. There is no refund on Domain Purchases as well as 12-month hosting that is purchased when domain name is purchased. If an invoice is sent and is not paid with [no notification] within 15 business days, your site will be temporarily suspended, [any other service will be on hold].
After 30 days of non-payment of the final invoice being sent, your site will be completely suspended and we will charge a restore fee + final payment in full before. No final artwork or files without watermarking will be delivered until final invoices are paid in full. Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Blanc Agency. Logo Files are only sent once the project has been fully completed, in the formats of 1 each: PDF / JPG / PNG / EPS (and/or SVG). We recommend using “WinRar” or “Winzip” for extracting purposes.
.AI vector is not available.
COMPLETION + CLIENT RESPONSE TIME
Graphic Design Projects completion time varies from anywhere from 1-2 weeks up to 21 business days (we say this because of our high demanding sales we advertise). Web Design Projects completion time varies from 3-8 weeks. This does not include the revision stages. This time will be specified to you on your Design Calendar. All projects are calculated by 7 working business days (1 full week), with the exception of holidays, observed holidays and weekends.
The Revision Stage is NOT included in the completion time. Revision Stage can be from anywhere from 1 business day up to 2 weeks. Once your website is live from production or tracking is email for print materials, that concludes our production for hired project, but not business relationship!
“The Client” must provide all information requested for project in a timely manner. If there is a delay on your behalf, the completion date of your project then changes. If “The Client” fails to respond within 48 hours, a late fee will be charged based on project cost.
After 10 days of no communication, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued. To restore services a 25% interest fee is added to your final payment.
We know certain information takes time to acquire to email us, which we respect and will place your project to start later than scheduled. All we ask is to keep in contact and reiterate that you need more time to gather information for the project. After 30 days, If contracted to complete former project, the remaining deposit, if one was paid (with $25 restart fee) must be paid to resume services. For ALL Projects, all material, products and other information that was requested in your essential email must be submitted before project is completed. If requested information is not submitted once completed, You, “The Client” is responsible for uploading any remaining information and/or products.
Revisions: You receive a numerical limit of revisions in every package. Once all the revisions are exhausted, a fee will occur for any additional revisions after. Once you have submitted all your revisions in your package and your project is emailed, made live, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately. Once the website is made live or close to a 95% finish, any information that was requested in the essential email that was not sent over will count as a revision to be added to the website and/or project.
We do not design on the weekends but will email you if needed. We have the right to decline any project at any moment for any reason and refund you the deposit if work has not been started. Also, ALL communication will be made primarily through email. To contact us for business matters, please email us at INFO@BLANCAGENCY.COM
Below are the Privacy Policies (“Blanc Agency LLC”, “Blanc Agency”, “We”, “Us”, “The Designer”) The privacy policies are set forth to manage expectations and outcomes, and protect both you “The Client” and “Blanc Agency.”
Type of Personal Information Collected: When using Blancagency.com, we learn certain information about you. Blanc Agency does not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services available on Blancagency.com. This information may include: NAME, PHONE NUMBER, EMAIL MESSAGES, CREDIT CARD, DEBIT CARD OR OTHER PAYMENT INFORMATION. Any individual who believes that his/her personal information is incomplete or inaccurate may request a correction or update of his/her record. To correct an error or omission or to update personal information, please email us at INFO@BLANCAGENCY.COM
Use of Your Personal Information: Blancagency.com collects and uses the personal information you provide to operate its website and deliver the services you have requested. Blanc Agency may also use the information you have provided to us to inform you of other products or services available from Blanc Agency.
Email: We take reasonable efforts to keep your e-mail address secure and confidential. We do not release our email lists to third parties, and we will not disclose your e-mail to third parties except as expressed and allowed in the section titled Sharing Information with Third Parties.